FAQ

What is the RMA process?
If you suspect that you might have a hardware issue with one of our camera or appliance products please use the following process. Go to the Ava suppor...
Thu, 5 Aug, 2021 at 11:47 AM
Where can I find the appliance Serial Number?
The Serial Number can be found either from Web UI or Console/SSH From Console/SSH: vplat# shell / # hostname vserver-v1aa-xxxx-xxxx Serial ...
Tue, 1 Sep, 2020 at 9:56 AM
A1000 server won't boot; power light is flashing
If your a1000 will not boot and the power light flashes then this indicates a fault; some of these faults are field-repairable (e.g. the case has is not pro...
Mon, 14 Sep, 2020 at 12:00 PM
How can I find out which disk is in which slot?
A1000 First you need to locate the disks. This can be done by removing the lattice panel on the front of the server. Note that opening the case by removin...
Thu, 20 May, 2021 at 3:02 PM
What network connection speeds are supported?
vserver 500 Main motherboard 10Mb / 100Mb / 1Gb PCIe NIC card 10Mb / 100Mb / 1Gb vserver 1000 Main motherboard 10Mb / 100Mb / 1Gb * 1Gb PCIe N...
Wed, 1 Apr, 2020 at 4:50 PM
Why do we not include a keyboard with the server for setup?
To make the setup as simple as possible, our servers are designed to be discoverable from the network, allowing you to manage the server completely from the...
Wed, 23 Mar, 2022 at 5:27 PM
How do I pull logs from a cloud connector via SSH?
Sometimes for troubleshooting purposes when it is not possible to pull logs from the local web UI or the cloud, Ava support may ask for a log bundle to be p...
Tue, 26 Apr, 2022 at 2:47 PM
How to factory reset an Ava server that you have lost access to
If you need to facotry reset an Ava Server that you have no access to, e.g. an on-prem Appliance where the password has been lost and there is no means of r...
Wed, 11 May, 2022 at 11:42 AM
What does the server boot process look like?
This video details the boot process of an A1000 server. Other models may be slightly different up until the "Ava Aware" boot menu due to different...
Wed, 11 May, 2022 at 11:45 AM
How to Upgrade an Appliance using SSH and SCP
Download either the latest stable/beta release from one of the following links (look for "downloadURL" towards the bottom or use Ctrl + F to sear...
Thu, 21 Jul, 2022 at 1:49 PM