FAQ

Are Ava video products ONVIF compliant?
Ava is a member of the ONVIF forum (https://www.onvif.org/about/member-list/) . Our products are designed to be ONVIF compliant and are scheduled to go thro...
Mon, 14 Sep, 2020 at 11:59 AM
How do I upgrade Ava appliances?
The upgrade process is documented at https://docs.vaion.com/HowTo/vcore-manageservers7.htm Open a new tab to Servers: Click on Server group (se...
Mon, 14 Sep, 2020 at 12:01 PM
How to report spurious / missed analytics detections
If your Vaion vcore deployment's analytics are detecting objects such as people or vehicles that are not present ("Spurious detections") or f...
Tue, 25 Aug, 2020 at 10:53 AM
Why do I get an "authentication failure" when adding an Avigilon camera?
When adding a camera to the VMS it is possible to select a list of more than one set of credentials. In this case the vcore VMS will try and communicate wit...
Wed, 30 Oct, 2019 at 4:40 PM
How to take a packet capture (pcap)
First, you will need to open something to ssh to the server with e.g command prompt, terminal or PowerShell.  Once there, you will need to ssh into your...
Fri, 13 Dec, 2019 at 11:55 AM
What happens if a customer stops paying the Aware subscription or doesn't renew?
Since Aware is a subscription which provides entitlement to use the Aware software, if there is no valid license, then all rights of use and hence any funct...
Wed, 23 Mar, 2022 at 5:25 PM
Most Common Issues Connecting Third Party Cameras/Encoders
The Ava Aware Video Management System (VMS) allows integrations with several third party cameras and encoders.  These integrations revolve primarily around ...
Thu, 21 Oct, 2021 at 3:52 PM
DMP access for support in Aware
To allow support to have access via the DMP follow the steps below: Make sure you are logged into Ava Aware deployment as an Administrator   G...
Wed, 4 May, 2022 at 5:43 PM