In order to pull a log bundle from an Ava camera using ssh, first find the credentials from this camera from the Aware UI. New cameras / cameras in a factory reset state may respond to admin/admin or admin with no password in some cases.
First SSH to the camera, log in, and at the <V> prompt, type;
Then disconnect from the ssh session by typing
You can then use an SCP client on your PC to transfer the resulting log bundle from the camera to your PC - from a PowerShell window on Windows (or a terminal on Mac/Linux), type;
scp email@example.com:/tmp/log_bundle.tar.gz .
Where 220.127.116.11 should be replaced with the IP address of the camera. Don't forget the exta "." by itself on the end of the line. This should result in the log bundle being copied to the current working directory on your PC.