Compact domes are fixed focus cameras, so should be in focus when they leave the factory, and are not adjustable in the field. However, there are a number of things that could make them go out of focus, including;

  • Dirt on the lens
  • Dirt/smudges on the dome.

One possibility that we have recently become aware of is that a small number have left the factory with a plastic lens cover mistakenly left in place. This can be determined by inspection of the camera with the dome removed - if in doubt please raise a case with Ava Support and supply a picture of the camera with the dome removed. The plastic cover can be removed with care not to touch the lens itself.

Compact Dome without lens cover

Compact Dome with lens cover left in place

Removal procedure