Ava Support will sometimes ask for a HAR (HTTP Archive) file to help diagnose an issue. A HAR file is a log of all traffic between a tab in your browser and a web server, such as the Aware server.
Since all traffic is logged, Personal Identifiable Information (PII) or sensitive information such as usernames and passwords could also be included in this log. Therefore before providing the HAR to Ava Support, it is advisable to remove or obfuscate any information you do not wish to be included.In addition, after creation of a HAR, it is recommended that you log out of the Aware system to terminate your session and invalidate any cookies contained within the HAR.
The file is in JSON format and can be edited with any text editor. When editing the file, please ensure that it remains valid JSON by replacing just the fields you wish to remove or obfuscate.
Exactly which fields you consider PII or sensitive may vary depending on your organisation or local regulations. The lists below are examples, and may not cover everything you wish to sanitize.
The following fields are likely to contain PII.
The following fields are likely to contain sensitive information.
The following fields might contain sensitive information, depending on how webhooks and other integrations have been configured.