To contact Ava support you need to first register for a login on our secure support portal at support.ava.uk and then create a case.
When raising a case please include the following information
End user name and contact details
Customer perceived severity level (business impact)
Description of the issue
Ava products and software versions
Details of troubleshooting taken so far
Details and versions of any 3rd party products involved
A current log bundle taken when the problem is occurring
You will receive confirmation that the case has been created by email and one of our Ava support engineers will respond to help you.