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Knowledge base
Aware
FAQ
10
How to report spurious / missed analytics detections
Why do I get an "authentication failure" when adding an Avigilon camera?
How to take a packet capture (pcap)
What happens if a customer stops paying the Aware subscription or doesn't renew?
Most Common Issues Connecting Third Party Cameras/Encoders
View all 10
Security Advisories
1
Where do I find the security advisories?
Ava support
FAQs
4
How do I contact Ava support
Data Privacy Notice
HAR file obfuscation
How to gather a HAR file from Chrome
Cameras
FAQ
5
Why does my Compact Dome get so hot?
What are the humidity specifications for Ava camera operation?
Why is my compact dome out of focus / blurry?
How to pull logs from an Ava camera via SSH
How to connect to an Ava camera over USB-C
Appliances
FAQ
10
What is the RMA process?
Where can I find the appliance Serial Number?
A1000 server won't boot; power light is flashing
How can I find out which disk is in which slot?
What network connection speeds are supported?
View all 10
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